Browse our patients’ most frequently asked questions

Browse our FAQs by category below.

Program
What does the program include?

Healing takes time, guided by the knowledge and support of a practitioner and health coach to help you get to the root of your health concerns and achieve your health goals. We've designed a program with your needs in mind. The program includes:

  • 6 months uncapped care
  • Dedicated Functional Medicine Practitioner
  • Dedicated Health Coach
  • 4 hour initial consult
  • Access to the world's best pathology testing
  • Personalised resources
  • Telehealth available for interstate and international patients

Cost: $5800*

Payment plans available.  

*Labs and supplements are additional. Live outside Australia? Please see this FAQ.

If you haven't already, watch our 90 second explainer video to find out more about our approach.

Is it the only way you work?

Yes, because chronic health issues take time to solve, and for people to get better again. Our program is designed based on years of experience working with people to solve many different chronic health issues. However, once patients complete their program, we transition to a more customary pay as you go model for appointments.

Do you work with patients outside of Australia, and if so, how?

Yes, we work with patients across the globe via telehealth. However, as managing international logistics as well as labs and supplements in local countries requires more time, and often time delays, how we deliver our program is a little different. Therefore, for international patients, the program duration extends from 6 to 7 months, with a program fee of $6800. This allows us to maintain the same high level of care that we provide our local patients.

What is functional medicine?

Functional medicine is a revolutionary healthcare approach that addresses chronic health issues. Research now shows that health issues are influenced mainly by your diet, lifestyle and environment. Functional medicine also acknowledges that each person is biochemically unique and that solving a health problem starts with finding the cause of the problem. Therefore, the resolution of health issues requires a root-cause based, personalised approach.

Functional medicine practitioners seek to understand you and your health picture, as well as your diet and lifestyle. When all of these elements are brought together and assessed, we can start to build a clear picture of what’s going on and why. This assessment can often involve functional pathology testing to dig more deeply into your health. Once insights become clear, your functional medicine practitioner will create a personalised treatment plan to solve the root cause and contributing factors to your health concerns. The outcome is that your health can be restored.


An illustrated table comparing the differences between functional medicine and conventional medicine.
What is health coaching, and why do I need a health coach?

Around 80% of people fail to achieve their health goals. This is because our habits around health are hardwired into us, making it difficult to change (which is why it’s so easy to reach for that bar of chocolate without thinking). Often, when it comes to food in particular, there’s an underlying emotional connection that needs to be addressed before lasting change can occur. Health coaches understand the science of behavioural change, so they will help you navigate change with clarity and ease.

Health coaches intimately understand the challenges that come with getting your health back, often overcoming them themselves, so they will be your sidekick, supporter and guide every step of the way. In fact, past patients often rave about the support their health coach gave them - a service they hadn’t realised existed or that they needed until they experienced it themselves. We’re confident you’ll discover that too!

Why is the program for six months? I think I’ll need less time.

Unfortunately, when it comes to chronic health issues, quick fixes and magic pills rarely work. Perhaps you’ve tried conventional drugs and found that to be true.

This is because the conventional approach simply looks to suppress or manage symptoms rather than solve the issue completely. Using the functional medicine approach, your practitioner will invest a lot of time investigating your case to pinpoint what’s causing your condition or symptoms. This detective phase typically takes about 4-6 weeks, especially if pathology testing is required. During this time, you’ll be implementing some small steps, possibly experimenting with food or your lifestyle, and gathering more data that will help your practitioner form a clearer picture of what’s going on with you and your health.

The implementation stage typically involves implementing steps bit by bit over several months so that you can make sustainable, simple changes. Much of your success lies in making the changes required to support your body back to good health. Using our understanding of behavioural change, we know that implementing changes in small steps is the recipe for long-term success.

Maybe I’ll need more than six months - what happens at the end of the program?

We’ll be here as long as you need us. At the end of the 6-month program, we simply transition to a more customary pay per session model. Each 45-minute session with your practitioner will be $168, and 1-hour calls with your health coach will be $108. Your Slack channel (our main communication platform) will stay open for your general queries and needs.

What happens in the initial four-hour consultation?

Your practitioner will be in full detective mode to understand all the pieces of your health puzzle and get to the root of your health problem. This involves understanding your health history, your diet, lifestyle and other factors like existing test results to start joining the dots on your health.

During this time, you’ll be able to ask as many questions as you like about your health. If you have a list of questions you’ve had unanswered for some time, bring them along! Your practitioner will help clarify what’s going on with your health and explain things in simple terms versus technical jargon.

Towards the end of the session, your practitioner will formulate a health plan alongside you to tackle your health issues. Following that, your health coach will join the session, and you’ll brief them on what you’ve learned so far and share the treatment plan that you designed with your practitioner.

Your health coach will organise any supplements and testing for you and will schedule your first coaching appointment, so together, you can work out the practical steps to take in your treatment plan.

You’ll walk away from the session with some insight into what could be causing your symptoms or condition. You’ll also likely feel a sense of hope and excitement about the possibilities of having your health back on track!

How long is each follow-up session with my practitioner?

Follow-up consultations are typically 30-45 min. Each session will consider the effectiveness of any interventions implemented and will seek to gain further insight into your health concerns or explore other issues that need addressing.

How long is each session with my health coach?

The duration of your coaching calls will differ depending on how you are doing! At the start, coaching sessions tend to be longer and more intensive as you’re in a learning and growth phase.


As you progress through your program, sessions are typically a weekly 15–30-minute call along with more frequent contact via Slack - an app that you can access on your phone or desktop for quick and easy communication. Your health coach will be in touch regularly to give you as much support as you require to meet your goals!

Do I really need to make changes?

As chronic diseases are caused by dietary, lifestyle and environmental factors, the short answer is yes. So if you’re considering working with us, you must be committed to doing what’s needed to get the results you desire. We give you insights into why change would benefit you and how some of these factors are impacting your health negatively, so you’ll be armed with insights and motivation to change. In this way, change will be a gift rather than a hindrance as you’ll feel so much better because of it.

I've been to many practitioners and specialists - will this program really work for me?

After supporting hundreds of patients through this program, we know that the one thing that sets us apart from other practitioners is our unique approach. First, our practitioners have a broad range of knowledge about a variety of health conditions. By using the methodical and thorough functional medicine approach, they leave no stone unturned when finding the root cause of your health concerns.

When you add health coaching into the equation, your chances of success increase greatly because you’ll have someone walking with you step by step through all the challenges that often stop people from getting better.

That said, you do have to be prepared and willing to do what’s needed to get healthy again, which usually involves changes to your diet and lifestyle.

Do you work with children?

Yes, we do, and we love it! We have some wonderful success stories of children with health conditions that were impacting their self-esteem and quality of life, turning their health around and giving them a brighter future of long term health.

Costs
How much does the program cost, and what are the payment terms?

The program costs $5800 and includes:

  • 6 months uncapped care
  • Dedicated Functional Medicine Practitioner
  • Dedicated Health Coach
  • 4 hour initial consult
  • Access to the world's best pathology testing
  • Personalised resources
  • Telehealth available for interstate and international patients*

A deposit of $870 is required upon booking, and the remaining balance ($4930) is to be paid at your initial consultation, or paid monthly over six months with our payment partners.

To find out more about payment solutions download our resource here.

The cost for any recommended supplements and lab testing are payable in addition to the program cost.

*Live outside Australia? Please see this FAQ.

What other out-of-pocket expenses can I expect?

All contact with your practitioner and coach are included in the program fee. Other costs you can potentially expect are for laboratory tests and supplements. Your practitioner will discuss the costs for any tests or supplements they recommend in your sessions.

Can I get any health rebates from my insurance provider for this program?

Unfortunately, as of April 1, 2019, most private health insurers won’t offer rebates for our services.


Please speak with your health insurance provider about whether you are covered. Functional medicine isn’t yet recognised in Australia. You will be billed for ‘Naturopathy’, which is code ‘107’ for an initial consult and a ‘207’ for a follow-up consult.


If you are covered, we have a HICAPS facility on-site, which you can claim your private health insurance rebate from, on the spot.

Tests
What sort of tests are needed?

Most of the testing we do seeks to understand how pathways or systems in the body function. These tests are typically more in-depth and comprehensive than you would’ve encountered before. 


We sometimes request standard blood chemistry from your GP for more basic tests, and if we need to go more in-depth, such as looking at microbiome health or food sensitivities, we use the world’s leading labs:


Precision Analytical

Genova Diagnostics

KBMO

NutriPath

Metametrix

Great Plains Laboratory

Bioceuticals for DNA testing


Many of these labs are overseas, so test results can take a few weeks to come back.

Why aren't the labs covered by Medicare? And why can't my doctor order these tests?

Unfortunately, Medicare only pays for standard tests, conventional medical tests, many of which we find don’t give a clear enough window into your health. The tests we order are different from conventional tests you’ve likely experienced and found to be unhelpful before finding us.


GPs, unless they are functional medicine trained, are only trained in interpreting standard tests that look for pathologies (disease) rather than looking purely at assessing the function of pathways or systems. The functional pathology tests that we use can identify pre-disease states and look at other determining factors that contribute to diseases. 


Learning about and interpreting the latest functional pathology tests takes years of functional medicine training and involves continued education as new scientific insights arise.  


Given these labs are privately billed, we seek to balance the need for more data on your health with a desire to look after your wallet. Therefore, the amount of lab tests we do varies by individual. Typically, when we ask a patient to invest in testing of this nature, the cost is worth the investment as we uncover insights that inform their recovery.

Clinic
How are you operating during the covid-19 pandemic?

Most of our practitioner consultations and coaching sessions are now conducted by phone. We recommend that our initial consultations happen in person at our clinic. We have a covid-safe plan that we follow in the clinic, which includes social distancing and increased hygiene measures. We can, however, do a telehealth session for your first session instead if you prefer.

What are the clinic hours?

Our clinic hours are:


9:30am – 6pm Monday to Thursday


However, you can reach us outside of those hours via phone or email.

Where is the clinic located?

We’re located at 186 Buckhurst Street, South Melbourne.

I live interstate, overseas or am unable to make it to the clinic because of my illness. Do you work remotely?

Yes. Phone or video consultations are available for those unable to make it to the clinic due to location, time or illness. Simply let us know when you’re booking in, and we’ll organise that for you.

Can’t find what you’re looking for?

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Alternatively, in case of urgency, please feel free to contact us on 1300 614 814.
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